1. Agreement

These Terms & Conditions govern all services provided by PLUMR – Plumbing & Heating (“Contractor”) to the customer (“Client”).

Approval of any estimate, quote, invoice, work order, booking request, text message authorization, or verbal approval constitutes acceptance of these Terms & Conditions.

2. Rates & Billing

All services are billed in accordance with Contractor’s current service rates in effect at the time of booking or as outlined in a written estimate or service agreement.

Minimum service charges may apply. Emergency, after-hours, weekend, and holiday rates may differ from regular service rates. Commercial contract pricing is governed by separate agreement where applicable.

Time is calculated from technician arrival on site until work is completed. Time required to source project-specific materials may be billable.

Rates are subject to change without notice.

3. Payment Terms, Interest & Enforcement

Payment is due immediately upon completion of work unless otherwise agreed in writing.

Any unpaid balance constitutes default.

Interest on Overdue Accounts

Overdue accounts shall bear interest at a rate of 5% per month, calculated on the outstanding balance, not to exceed the maximum rate permitted under applicable law, from the date payment becomes due until paid in full. Interest shall continue to accrue before and after judgment.

Administrative & Collection Charges

In addition to interest, Client agrees Contractor may charge:

• $50 administrative late fee per overdue invoice
• $75 NSF fee for returned or declined payments
• All costs of collection
• Lien registration fees
• Legal fees on a substantial indemnity basis

Suspension of Services

Contractor reserves the right to suspend ongoing work, withhold future service, void labour warranty, or refuse emergency service on any account with outstanding balances.

Construction Lien Rights

Client acknowledges Contractor reserves the right to register a construction lien under the Ontario Construction Act for unpaid labour, materials, and services without further notice.

Commercial Personal Guarantee

Where services are provided to a corporation, partnership, or commercial entity, the signing officer agrees to be personally liable for payment in the event of default.

4. Deposits & Special Orders

Deposits may be required for large installations, equipment purchases, or special-order materials. Deposits are non-refundable once materials are ordered.

5. Change Orders & Hidden Conditions

Work not specifically described in an approved estimate is considered additional work and will be billed separately.

Hidden conditions including corroded piping, structural damage, concealed leaks, improper prior installations, or code deficiencies may require scope and price adjustments.

6. Client Responsibilities

Client agrees to provide clear and safe access to work areas, disclose known plumbing issues, ensure utilities are active where required, and remove personal belongings from work areas.

Contractor is not responsible for damage to concealed piping, wiring, finishes, tile, flooring, cabinetry, drywall, or structural components that could not reasonably be identified prior to commencement.

7. Permits & Code Compliance

Unless specifically included in writing, permits are the responsibility of the property owner.

All work is performed in accordance with the Ontario Building Code standards in effect at the time of installation.

Contractor is not responsible for pre-existing violations or aging infrastructure that fails after service.

8. Warranty

Labour Warranty

Contractor warrants workmanship for a limited period of one (1) year unless otherwise stated.

Warranty Exclusions

Warranty does not cover misuse, neglect, freezing, abuse, improper operation, drain blockages caused by wipes, grease, hygiene products, roots, power outages, flooding, manufacturer defects, customer-supplied materials, pre-existing conditions, aging systems, structural movement, sewer backups, or extreme weather events.

Drain cleaning services carry no guarantee against future blockages.

9. Water Damage & Secondary Loss Limitation

Contractor shall not be responsible for secondary or consequential damages including but not limited to water damage, mold remediation, structural drying, flooring replacement, cabinetry damage, content loss, business interruption, or loss of use beyond the immediate plumbing repair performed.

Client acknowledges plumbing systems may fail due to age, corrosion, freezing, pressure fluctuations, or other pre-existing conditions beyond Contractor’s control.

10. Sump Pumps & Backup Systems

Sump pumps and battery backup systems reduce flood risk but do not guarantee prevention of water intrusion.

Contractor is not responsible for failures caused by power outages, battery depletion, mechanical failure of aging systems, sewer surcharging, improper grading, or inadequate drainage conditions.

Routine maintenance is recommended.

11. Customer-Supplied Materials & Fixtures

Where Client supplies fixtures, faucets, appliances, or materials, Contractor provides no warranty on customer-supplied items and is not responsible for compatibility issues or defects.

Additional labour charges may apply for defective, missing, or incompatible parts. Labour warranty applies only to installation workmanship.

12. Excavation, Concrete Cutting & Restoration

Concrete cutting, trenching, and excavation carry inherent risks.

Contractor is not responsible for underground utilities not properly identified, soil movement, structural cracking, settlement, or landscaping damage.

Restoration is excluded unless explicitly stated in writing.

13. Site Readiness & Standby Charges

Client agrees work areas must be accessible and ready prior to scheduled service.

If Contractor is delayed due to inaccessible areas, other trades, renovations, Client absence, or utilities being shut off, standby time may be billed at the applicable hourly rate.

14. No Refund Policy

Once work has been completed and accepted, no refunds shall be issued.

Contractor’s obligation under warranty is limited strictly to repair or replacement of defective workmanship, at Contractor’s discretion.

15. Chargebacks & Payment Disputes

Client agrees not to initiate credit card chargebacks without first providing written notice and opportunity to resolve the dispute.

Improper chargebacks shall be considered breach of contract and Client agrees to reimburse Contractor for administrative fees, collection costs, and legal expenses associated with recovery.

16. Limitation of Liability

To the fullest extent permitted by law, Contractor’s total liability shall not exceed the amount paid for the specific service provided.

Contractor shall not be liable for indirect, incidental, special, or consequential damages including loss of rent, business interruption, water damage, mold, or property damage beyond immediate repair scope.

Client agrees to indemnify and hold Contractor harmless from claims arising from pre-existing plumbing defects, structural deficiencies, improper prior installations, or Client misuse.

17. Right to Refuse or Suspend Work

Contractor reserves the right to refuse or discontinue work if working conditions are unsafe, Client is abusive or threatening, hazardous materials are present, or payment obligations are not met.

Safety of personnel takes priority at all times.

18. Photographic Documentation

Contractor may photograph work areas before, during, and after service for documentation, dispute protection, and quality control purposes.

19. Force Majeure

Contractor is not liable for delays caused by circumstances beyond reasonable control including weather, supplier delays, material shortages, or utility interruptions.

20. Governing Law

These Terms & Conditions are governed by the laws of the Province of Ontario.

21. Severability

If any provision is found unenforceable, the remaining provisions remain in full force and effect.